Microsoft Azure AI Fundamentals (AI-900) Practice Exam

Which type of AI workload is best suited for detecting customer emotions from chatbot interactions?

1. Machine Learning

2. Natural Language Processing

3. Computer Vision

4. Robotic Process Automation

The correct answer is: Natural Language Processing

The best type of AI workload for detecting customer emotions from chatbot interactions is Natural Language Processing (NLP). This is because NLP focuses on the interaction between computers and human language, allowing machines to understand, interpret, and generate human language in a meaningful way. In the context of chatbot interactions, NLP techniques can analyze the text input from customers to identify emotional cues and sentiments. This involves recognizing specific words, phrases, and the context surrounding them, which can indicate the user's emotional state. By applying sentiment analysis, a branch of NLP, chatbots can classify whether the emotions expressed are positive, negative, or neutral, and respond appropriately to enhance the customer experience. Other types of AI workloads, such as Machine Learning, primarily serve as the backbone for building predictive models and algorithms but require models trained on labeled datasets to perform specific tasks like sentiment analysis. Computer Vision deals with image data, making it unsuitable for text-based emotion detection. Robotic Process Automation focuses on automating repetitive tasks rather than interpreting or understanding human emotions from language. Therefore, NLP is clearly the most relevant and effective choice for this use case.