Microsoft Azure AI Fundamentals (AI-900) Practice Exam

Which method would you use to understand emotional tone in customer feedback?

1. Key Phrase Extraction

2. Sentiment Analysis

3. Text Classification

4. Image Recognition

The correct answer is: Sentiment Analysis

Sentiment analysis is the method specifically designed to determine the emotional tone behind a piece of text. This approach involves analyzing the language used in customer feedback to identify whether the sentiment conveyed is positive, negative, or neutral. By leveraging natural language processing techniques, sentiment analysis can help businesses gain insights into customer opinions and emotions, allowing them to respond appropriately to feedback. Key phrase extraction focuses on identifying significant terms or phrases within a text but does not provide insights into the emotional tone. Text classification allows for categorizing text into predefined groups but does not inherently assess the sentiment expressed. Image recognition pertains to analyzing visual content and is not applicable to text-based feedback. Thus, among the options presented, sentiment analysis is unequivocally the method most adept at understanding emotional tone in customer feedback.